Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

• "Bachué", "we", "us", "our" — Bachué S.A.S., a Colombian simplified stock company registered in Medellín.
• "Services" — the business consulting services described on our website, including Vision Sessions, Growth Companion programs, and Foundations Studies.
• "Client", "you", "your" — the individual or legal entity that engages Bachué for Services.
• "Agreement" — these Terms and Conditions together with any service proposal or confirmation email accepted by both parties.
• "Deliverables" — written summaries, roadmaps, action notes, or other documents produced by Bachué in the course of providing Services.
• "Website" — the website operated by Bachué at bachue.cyou.

2. Acceptance of Terms

By submitting an enquiry form, confirming a session, or paying for a service, you confirm that:

• You have read and agree to these Terms and Conditions in full.
• You are at least 18 years old and have the legal capacity to enter a binding agreement.
• If you are acting on behalf of a company, you have the authority to bind that company.

If you do not agree with any part of these Terms, please do not use our Services.

3. Service description

Bachué offers business consulting services primarily for women-led enterprises operating in Colombia. Our current service offerings are:

• Vision Session — a single advisory session with written summary and one follow-up call.
• Growth Companion — a three-month advisory engagement with monthly sessions, a shared action plan, and between-session support.
• Foundations Study — a four-week strategic assessment delivering a written roadmap and team alignment session.

Services are delivered in person at our Medellín studio (Calle 10 #43-30) or via video call, as agreed. We primarily serve clients based in Colombia. Engagements with clients outside Colombia may be possible by arrangement.

4. Client responsibilities

To allow us to deliver the Services effectively, you agree to:

• Attend scheduled sessions on time or give reasonable advance notice if you need to reschedule.
• Provide accurate and complete information about your business when relevant to the engagement.
• Engage in good faith with the advisory process.
• Not use Bachué's Deliverables to misrepresent your business or for unlawful purposes.
• Treat our advisors with courtesy and respect during all interactions.

5. Intellectual property

All methodologies, frameworks, templates, and working documents developed by Bachué remain our intellectual property. Deliverables produced specifically for your engagement are provided to you for your own business use under a limited, non-transferable licence.

You may not reproduce, distribute, or publicly share Bachué's proprietary materials without our written permission. You retain ownership of any business information, documents, or data you provide to us.

6. Payment terms

All fees are denominated in Colombian pesos (COP) and are as stated at the time of booking. Unless otherwise agreed in writing:

• Vision Session: payment due in full before the session date.
• Growth Companion: first month's fee due before the first session; subsequent months billed monthly in advance.
• Foundations Study: 50% due on agreement confirmation; 50% due on delivery of the final roadmap.

Accepted payment methods: Colombian bank transfer (transferencia bancaria) or digital wallets (Nequi, Daviplata). We do not currently accept credit cards.

Cancellation and refunds: Sessions cancelled with more than 48 hours' notice will be rescheduled at no additional cost. Sessions cancelled with less than 48 hours' notice may be charged in full at our discretion. If we are unable to deliver a confirmed service, we will refund amounts paid for undelivered portions.

7. Confidentiality

We treat all information you share in the context of our advisory relationship as confidential. We will not disclose your business information to third parties except where required by law. This obligation continues for two years after the end of any engagement. For full details, please see our Privacy Policy.

8. Disclaimers

Our Services constitute professional advisory input. They do not constitute legal, financial, accounting, or psychological advice. We recommend you consult appropriately qualified professionals for matters requiring those specific disciplines.

Business outcomes depend on many factors outside our control. While we aim to provide thoughtful and useful advisory, we cannot and do not promise specific commercial results from engaging our Services.

9. Limitation of liability

To the fullest extent permitted by Colombian law:

• Bachué's total liability to you for any claim arising from or related to the Services will not exceed the amount you paid for the specific service giving rise to the claim.
• We are not liable for indirect, incidental, or consequential losses, including lost profits or business opportunities.
• Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot lawfully be excluded.

10. Indemnification

You agree to indemnify and hold Bachué harmless from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of our Deliverables, or any inaccurate information you provided to us in the course of an engagement.

11. Termination

Either party may terminate an engagement by giving written notice to the other. If you terminate:

• You remain liable for fees for sessions or work already delivered.
• Prepaid amounts for undelivered sessions will be refunded within 10 business days.

We may terminate an engagement immediately if you breach these Terms in a material way and fail to remedy the breach within 5 business days of notification. Sections 7, 8, 9, 10, and 12 survive termination.

12. Dispute resolution and governing law

These Terms are governed by the laws of the Republic of Colombia. In the event of a dispute, the parties agree to first attempt resolution informally by contacting us at [email protected]. If informal resolution is not achieved within 30 days, the dispute shall be submitted to the competent courts of Medellín, Antioquia.

Colombian consumer protection legislation (Estatuto del Consumidor, Ley 1480 de 2011) applies to the extent that you are acting as a consumer in a personal capacity.

13. General provisions

• Entire agreement: These Terms, together with any confirmed service proposal, constitute the entire agreement between us for the Services described.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign your rights under this Agreement without our prior written consent. We may assign ours in connection with a business transfer.
• Notices: Formal notices should be sent by email to [email protected] or to our registered address.

14. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on our website with an updated effective date. Continued use of our Services after that date constitutes acceptance. For active engagements, material changes will be communicated by email at least 14 days before taking effect.

15. Contact

For legal enquiries or questions about these Terms:

Bachué S.A.S.
Calle 10 #43-30, Medellín, Colombia
[email protected]